Returns Policy
At ReHears, our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we cannot offer a refund or exchange.
- Defect Requirement: Returns and refunds are generally only accepted for items with proven functional defects. Items must be in their original packaging.
- Change of Mind: We do not offer refunds for a simple change of mind. Special exceptions may be made under extraordinary circumstances, provided you have satisfactory proof of purchase.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Custom-made items
- Downloadable software products
- Selected health and personal care products
Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order. We process orders quickly, so time is critical. If you need to cancel within this timeframe, contact us immediately at [email protected].
Refunds
Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you have not received your refund yet:
- Re-check your bank account.
- Contact your credit card company; it may take time before the refund is officially posted.
- Contact your bank to inquire about pending processing times.
If you have completed these steps and still have not received your refund, please email us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. To exchange a defective product for the same item, please email us at [email protected].
Shipping Instructions & Terms
- Shipping Costs: You are responsible for paying your own return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount.
- Delivery Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
- Final Processing: Refunds are only arranged after we physically receive the returned item and verify that all policy conditions are met.